Roamantas wants customers to have a clear understanding of how returns, replacements, and refunds are handled. This Refund & Return Policy explains general eligibility, excluded items, the reporting process, inspection steps, refund timing, and shipping responsibility.
This page is general business policy content and not legal advice. For case-specific help with your order, please contact [email protected].
To be considered for a return, items should generally be unused, in their original condition, and returned with original packaging, tags, accessories, and proof of purchase where applicable. Returns should be requested within a reasonable time after delivery so that we can review the issue fairly and efficiently.
Items that show signs of use, damage caused after delivery, missing components, altered packaging, or incomplete return contents may not qualify for a full refund or may be refused depending on the condition received.
If you receive an item that is damaged, defective, incorrect, or incomplete, please contact [email protected] as soon as possible after delivery. Include your order number, a description of the issue, and clear photos if available. Prompt reporting helps us assess the matter and offer the most suitable solution.
Where a claim is approved, we may offer a replacement, exchange, store credit, partial refund, or full refund depending on stock availability, product condition, and the nature of the problem.
Some items may not be eligible for return due to hygiene, safety, customization, perishability, final-sale status, or other practical reasons. Examples may include used personal items, opened hygiene-sensitive goods, customized products, intimate items, or products specifically marked as non-returnable.
If a product is non-returnable, that status should be understood as part of the purchase decision. If you are unsure before ordering, please contact [email protected] for clarification.
To start a return or refund request, please email [email protected] with your order details and the reason for the request. Do not send items back without confirmation from our team, as unauthorized returns may be delayed, refused, or difficult to identify.
After reviewing your request, we will provide instructions on the next steps, including return approval if applicable, packaging guidance, and where to send the item if a return is required.
Once a returned item is received, Roamantas may inspect it to confirm its condition and whether it meets return eligibility requirements. Approval of a refund, replacement, or exchange is subject to this inspection.
If the returned item does not meet the stated conditions, we may decline the return, issue only a partial refund where appropriate, or return the item to you based on the circumstances.
Approved refunds are generally issued to the original payment method where possible. In some cases, another reasonable method such as store credit may be used if the original payment refund is not possible or if both parties agree on a suitable alternative.
Original shipping charges may not always be refundable unless the return is due to our error, a wrong item, or a confirmed damaged or defective product. Any applicable deductions will depend on the reason for the return and the condition of the returned item.
If you want a different size, color, or replacement item, please contact us before sending anything back. Exchanges are subject to product availability and review of the returned item’s condition.
If an exact replacement is unavailable, we may offer an alternative solution such as a similar item, store credit, or refund as appropriate.
Unless the return is due to a wrong item sent by us, a confirmed defect, or shipping damage supported by evidence, customers may be responsible for return shipping costs. We recommend using a trackable delivery method when returning items, as we cannot guarantee receipt of untracked packages.
Shipping fees, duties, taxes, or other charges paid to third parties may not be refundable unless required as part of the approved resolution.
After a return is received and approved, refund processing may take a reasonable number of business days depending on internal review and the payment provider’s processing time. Bank or card providers may take additional time to post the refund to your account.
If you have been waiting longer than expected, please contact [email protected] with your order number so we can check the status.
If you need to cancel an order, contact us as quickly as possible. We may be able to cancel the order before it is processed or shipped. Once an order has been packed, dispatched, or delivered, cancellation may no longer be possible and the standard return process may apply instead.
Roamantas may update this Refund & Return Policy from time to time to reflect operational, product, or service changes. Any revised version will be posted on this page and will apply from the time of posting unless otherwise stated.
For returns, refunds, exchanges, damaged item reports, or case-specific support, please contact Roamantas at [email protected].
